UI Fine-Tuning
Enhancing Retrieval Efficiency
Project Detail
Individual Project
UI Fine-Tuning
Figma
UX Research
UX / UI Design
Prototyping
Timeline
Jan, 1~11, 2024
INTRO
Design Process
The Outcome
25 seconds
100%
Satisfied
Users are no longer frustrated when retrieving archived emails,
as the task success rate has risen from 10% to 100%, and user satisfaction scores have shifted from "not satisfied" to "satisfied.
On average, users completed the test in 25 seconds, with the majority swiftly locating the archived label upon opening the side menu.
We all know Gmail as our go-to daily tool. Once you select your messages, four icons appear at the top right. One of them, the archive icon, tucks away your emails into the 'All Mail' label.
However, Gmail doesn't assign a specific label for archived messages, which seems counterintuitive.
In my view, since Gmail has strategically placed the archive function, it must be a crucial and beneficial feature for users.
Therefore, I propose enhancing this aspect to improve the user experience, and make finding archived messages more intuitive and seamless!
The goal is to evaluate the ease of finding archived messages, enhance the archiving process, and optimize the overall Gmail user experience.
Quantitative
Task Completion Times
Task Success Rate
User Satisfaction Score
Methodology
Qualitative
User Interaction
Feedback and Comments
A/B testing
Feedback & Comments from participants
Thank you ; )
Lee's Donuts Mobile App
© 2024 by Chia Min, Tseng.